Want NewWave to delete something? Email us from the address connected to your account, tell us what you want removed, and we will handle the request. This page works with our Privacy Policy and Terms of Service.
Email your deletion request
- Email support@new-wave.ai, preferably from your NewWave account address.
- Use the subject “Data deletion request”.
- Tell us exactly which account, connection, or information you want deleted.
We may ask you to confirm your identity or your authority over a shared workspace before deleting data. Once verified, we will complete the request and email you a confirmation.
What to include
Include any details that help us find the right data:
- the email address on your NewWave account;
- your profile name or social handle;
- the workspace or campaign name, if the request concerns brand data;
- the connected provider, such as Instagram, Meta, TikTok, Google, or Zoom;
- a post URL if the request concerns a public comment or campaign post.
Never email us your password, access token, verification code, full bank-account number, or full card number. We do not need those details to process a deletion request.
What we can delete
You can ask us to delete one item or everything associated with you, including:
- your NewWave account and personal profile information;
- connected creator social account data — Instagram, Facebook Pages, YouTube and TikTok — including performance figures, audience information and the authorisation to publish on your behalf;
- connected Meta or TikTok advertising-account data and imported reporting;
- connected Google Meet or Zoom authorization and account details;
- NewWave product-analytics or session-replay data associated with you;
- a public comment and any labels NewWave created for that comment;
- other personal information covered by a deletion right where you live.
If information belongs to a shared workspace or another account holder, we will explain what can be deleted and whether a workspace administrator needs to make the request.
Connected providers
We can delete the copy stored by NewWave. This does not delete your provider account, social posts, ads, calendar events, meetings, or payment records held by another company.
To stop future provider access too, remove NewWave from that provider’s connected-app, business-integration, or installed-app settings. Revoking access at the provider does not automatically delete information already stored by NewWave, so email us if you want both actions completed.
Retention
Some limited records may need to be retained for legal obligations, completed payments and taxes, signed agreements, fraud prevention, security, or dispute resolution. We keep those records only for the reason they are required and delete or de-identify them when they are no longer needed, as described in our Privacy Policy.